Refund and Credit Policy

Joining Zeoz and posting a request for quote (RFQ) are free. Zeoz charges for individual paid actions in US dollars.

Quotes and buyer contact. The US$9.99 fee covers submitting a quote on an RFQ and being able to contact the buyer. If Zeoz cannot deliver your quote, the RFQ was already closed when you were charged, we will restore the fee to your Zeoz balance. Once your quote is delivered and you can contact the buyer, the fee stands even if the buyer does not reply or awards the job elsewhere.

Product and service listings. US$1 publishes one marketplace listing for 30 days. The period starts when your listing goes live. If a Zeoz fault takes it offline early, we will extend it by the time lost. Removing your own listing early or receiving no enquiries does not qualify for a refund.

Calls and messages. Voice calls cost US$0.20 and video calls cost US$0.99 per connected call. Unanswered calls are free. A WhatsApp alert costs US$0.50 and an SMS costs US$0.75. If our messaging provider reports that delivery failed, we will restore the charge to your balance.

Credits and billing errors. Purchased credits expire 30 days after purchase. Unused or expired credits are non-refundable except where a refund is required by law. Your account stays open, and you can continue using free features. If we debit your Zeoz balance twice for the same action, we will restore the duplicate deduction. If we charge your card twice, we will refund the duplicate payment to the original payment method.

Requesting a review. Contact Zeoz with the date, amount and relevant RFQ, listing or transaction reference so we can check the charge. This policy covers Zeoz platform fees. For a refund on a print order, contact the business you placed the order with.